Privacy Policy for ADSM
Effective Date: [18-05-2025]
ADRAR Security (“we”, “our”, or “us”) is committed to protecting the privacy of users (“you”, “your”) who access and use the ADSM mobile and web application (the “App”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the App. By accessing or using the App, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information to deliver secure and effective services:
a. Personal Information
- Name, email address, phone number, and job title (used for identification and communication).
- Organization details (used to configure access control and permissions).
b. Location Data
- Real-time location of users during mission tracking or SOS/reporting functionality.
- Background location data may be collected during missions to ensure operational safety and monitoring.
c. Device Information
- Device ID, operating system version, app version, and other diagnostic data used for performance monitoring and security auditing.
d. Media & Files
- Images, voice messages, and documents voluntarily uploaded within missions or issue reports.
e. Usage Data
- App interaction logs, feature usage patterns, chat messages (stored securely), and task updates for internal analytics and improvement.
2. How We Use Your Information
We use the collected data to:
- Provide and manage access to ADSM features.
- Facilitate communication between client teams and ADRAR operations.
- Track and manage missions, tasks, and field activities.
- Enable issue reporting, including SOS alerts and non-critical reports.
- Send real-time notifications and updates.
- Ensure platform security, integrity, and compliance.
- Improve functionality, performance, and user experience.
3. Sharing of Information
We do not sell or rent your personal information. Information may be shared in the following limited circumstances:
- With your organization (e.g., administrators, coordinators) to fulfill mission management purposes.
- With ADRAR Security personnel for operational coordination and support.
- With third-party service providers for hosting, analytics, or support services bound by confidentiality agreements.
- As required by law, regulation, or legal process (e.g., to respond to lawful requests from authorities).
4. Data Security
We implement technical and organizational measures to protect your information, including:
- End-to-end encryption for messaging and data transmission.
- Secure authentication protocols.
- Access control based on user roles and permissions.
- Data storage on secure servers with restricted access.
5. Data Retention
We retain personal and mission-related data only as long as necessary for operational, legal, or regulatory purposes. When data is no longer required, it is securely deleted or anonymized.
6. User Rights
You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate data.
- Request deletion of data, subject to organizational and legal limitations.
- Restrict or object to processing in specific cases.
Requests can be made through your organization’s administrator or directly to our data protection team (contact details below).
7. Children’s Privacy
The ADSM platform is intended for use by authorized adults affiliated with ADRAR Security and its clients. It is not intended for use by individuals under the age of 18.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted within the App and on our website with the revised “Effective Date.” Continued use of the App constitutes your agreement to the updated policy.
9. Contact Us
If you have any questions about this Privacy Policy or need to submit a data access or correction request, please contact us at:
ADRAR Security
Email: [support@adrarsecurity.com]
Website: [https://adrarsecurity.com]
Address: [Tripoli, Libya]